Privacy Policy

1. Introduction

Welcome to ExpandMediaLLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our Instagram Management App and digital marketing solutions.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, website, industry)
• Payment and billing information
• Account credentials and profile information
• Communications with our team

2.2 Instagram Data (via Our App)

When you connect your Instagram account to our management app, we collect:

• Instagram Business or Creator account information
• Post feed data (images, videos, carousel posts)
• Post metadata (captions, timestamps, permalinks)
• Account media and content history
• Engagement metrics and analytics data

This data is accessed through Meta's official APIs and is used solely to provide you with our Instagram management services.

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital marketing services and Instagram management app
• Post Feed Viewer: To display your Instagram content in our centralized dashboard
• Content Management: To help you manage, audit, and optimize your published content
• Account Management: To manage your content calendar, scheduling, and feed structure
• Analytics & Reporting: To provide insights, performance metrics, and data-driven recommendations
• Communication: To respond to inquiries, provide support, and send service-related updates
• Campaign Management: To execute paid media campaigns across Google, Meta, TikTok, and LinkedIn
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Email and communication services
• Advertising platforms (Meta, Google, TikTok, LinkedIn)

4.2 Meta Platform Integration

Our Instagram Management App integrates with Meta's platforms. We are a verified Meta Tech Provider and comply with Meta's Platform Terms and Policies. Your Instagram data is accessed and processed in accordance with Meta's data use policies.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Restricted employee access to personal data
• Compliance with Meta's security requirements

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Revoke Consent: Disconnect your Instagram account from our app at any time

To exercise these rights, please contact us using the information provided below.

7. Instagram Data Retention and Deletion

Instagram data accessed through our app is retained only as long as necessary to provide our services. You can:

• Disconnect your Instagram account at any time through your account settings
• Request deletion of your data by contacting us
• Revoke our app's access through your Instagram/Meta account settings

Upon disconnection or deletion request, we will delete your Instagram data within 30 days, except where retention is required by law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect functionality.

9. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Meta Platform Compliance

As a Meta Tech Provider, we comply with:

• Meta Platform Terms and Policies
• Instagram Platform Policy
• Meta Business Tools Terms
• Data use and retention requirements

For more information about how Meta handles your data, please visit Meta's Privacy Policy.